Offers and Discounts
We reserve the right to offer discounts (offers) from time to time, these discounts may be announced and implemented without prior notice, no amendments can be made to previous order (orders placed prior to the offer) once an order is placed.
Kindly note our processing time for orders is 2 working days once the order is received and the shipping time is 7 -10 working days once it is dispatched from the Manufacturer. You will receive a tracking number in Email or SMS once the order is dispatched. For tracking order status, log into courier website with the tracking number (emailed once dispatched). This information is available on the website, it is also a part of the T&C that a customer has to agree to prior to checking out. This same calculation also shows up at the time of checking out. Kindly consider the delivery terms prior to placing the order.
Returns, Refunds and Cancellations
Minimum Order Quantity (MOQ)
The MOQ is finalised basis the present strategies which may change time to time. Our minimum order quantity is presently Rs.500 per order. If an order is placed by technical error of a lower amount, it may result in a cancellation and a reimbursement for the amount paid.
Being the only Platform for Green Building Materials, we take pride in our quality and manufacturing process. As chocolates are manufactured mostly on demand, once an order is placed, there can be no changes or amendments to the order, the orders cannot be cancelled either. In case incorrect contact details are specified while placing the order, we will try our best to make the changes by informing the logistics partner. The amount will not be refunded if these changes are beyond our control and it is totally upto the company's discretion to refund the customer.
Banning of Account.
An immediate ban will be placed on orders tracked as fraudulent or if rude or abusive behaviour is shown by a client. Using abusive, derogatory, impolite words or even usage of words such as 'scam' or 'fake' will lead to immediate banning of an account and no further purchase on our platform will be allowed.
All the products are being sent by the Manufacturers or the registered Distributor of the products, the Packaging instructions will be shared on the Partners .
If an incorrect phone number, pincode, address or incomplete address information is provided your order will not be processed, it is the customers responsibility to provide accurate shipping information and a valid number.
It is the customer's responsibility to reach out to us in case there is any issue with respect to delayed delivery of the package.
We reserve the right to change our packaging, the products displayed on the website may differ slightly from the items delivered.
Once an order is placed and dispatched, we won't be able to change the shipping address. A refund will not be granted in this case.
Refunds are initiat
ed within 3 days of notification. The amount of time it takes before the money is credited back to the customer's account depends on the clearing cycle of the customer's bank or Razorpay.
For any messages or email sent we will respond back to 24-48 hours we also reserve the right to not respond back to all emails and messages sent to us.
Due to the on going Covid 19, we can expect delays for upto 2 months for the order to be delivered. If you are not happy with the delivery time lines or if the delivery has taken too long you must contact us via email and we will be happy to refund the amount back to you immediately. Once the order is dispatched, this will not be applicable.
We reserve the rights to cancel an order under any unforeseen circumstances deemed suitable by us, rude behaviour, threatened, possibility of a fake order, acute delay in delivery, dispatch of order or unserviceable pin code. A refund will be provided for all cancelled orders.
During any ongoing offers or discounts on the website, once an order is placed it cannot be cancelled as many of the chocolates made are on demand.
Once a refund is processed, the products are a private property of the company and the person in possession of the chocolates would not be the owner of the product as the refund of the full amount paid for the chocolates has been done. Any opening or usage of the chocolates once the refund is initiated will be considered illegal and a breach of our property and goods.